Dispensary Services

Please can you currently allow 10 days before collecting your repeat medication.

Repeat Prescriptions

Each of our surgeries has a dispensary from where all patients who live more than 1 mile from a chemist can obtain their medication. If you are one of the few "non-dispensing" patients who live within 1 mile of a chemist, you will be given a signed prescription. Alternatively if you provide a stamped addressed envelope we will be happy to post it to you. All of our dispensers will be pleased to answer any queries you have about your medication. Should they be unable to help, they will seek advice from your doctor. Please telephone with queries after 10:30 as the dispensary will be a little less busy at that time.

A repeat prescription consists of one month’s supply of medication and this is only increased in special circumstances on your doctor’s authorisation.

Please order your repeat medication by ticking the boxes of the required items on the prescription counterfoil and dropping it into your dispensary. A post box for repeat prescriptions is provided at each site. You can also post your counterfoil to Hemyock Surgery and pre-addressed envelopes can be supplied on request. Telephone requests will only be accepted if previously agreed with the dispensary.

You will be required to make an appointment for a medication review at regular intervals. The date that your review is due is printed on your repeat prescription counterfoil.

Please can you currently allow 10 days, before you collect your medication as some items may need to be ordered and each prescription has to be checked and then delivered to the appropriate surgery. If posting your repeat request please allow for delays in the post – remember, we need up to 10 days from receipt of the request.

Your counterfoil will normally be stamped with the surgery you usually attend. However, if you would like to collect your medication from a different site please let the dispensary know

Please remember to only use medication prescribed in your name, and to keep all medicines out of the reach of children. If you have any unused medicines please return them to your dispensary where we will dispose of them safely or send them to third world countries.

Guidance for extremely clinically vulnerable patients:

From guidance issued yesterday that came into effect at midnight on the 5/11/2020, patients who are extremely clinically vulnerable should not collect their medicines themselves, they can ask a household member, carer, friend, relative or volunteer to do so.


We want to support you and your household if you are effectively shielding (i.e. are not going out) and you do not have someone who can collect your medicines for you from the surgery.


Therefore, if you are clinically vulnerable and cannot ask someone to collect medicines on your behalf, your medicines will be delivered as before by the Blackdown Support Group or a member of the surgery team.


You should contact the Blackdown Support Group 10 days before your medicines run out to request a delivery. The Blackdown Support Group will then send an e-mail on a daily basis to the three dispensaries with the names of those who require their medicines delivered. This will give time for the dispensary to check it will be dispensed in a timely manner for the next delivery to that area.


You can contact the Blackdown Support Group on 01823 681036, their telephone line is open 9am-11am. However, if the office is closed, you should leave a clear message, saying your name and address and it will be picked up the next day (or on the Monday if you telephone after 11:00am on a Friday or over the weekend).


The reason we are asking for patients to request 10 days in advance of their medicines running out is to ensure we can still deliver the service should members of the dispensary team need to self-isolate as it gives us some slack should I need to move dispensers and the dispensing around the three sites. We are asking you to telephone the Blackdown Support Group rather than the surgery about deliveries, because if the dispensers are answering the telephone, they will not be dispensing.


Many, many thanks for the continued efforts of the amazing drivers for the Blackdown Support Group and all the co-ordinators and volunteers working across the Parishes supporting people living in the Blackdown Hills. Also to patients for keeping themselves and their friends, family and neighbourhoods safe.


Best wishes – Karen Button, Practice Manager

Online Prescriptions

You can now order via our secure service. 

If you are already using this system, please click on the link at the top of this page to order online.

If you would like to use this system, please ring your usual surgery and ask them to print Registration Details for you. Please then go to the surgery with photographic identification (e.g. passport or driver's licence) and proof of address (e.g. a utility bill) to collect these details. You can then register for and use Patient Access.

Please read this disclaimer:

I understand and accept that:

  • whilst this is a secure website, there may still be a risk that access could be obtained by unauthorised parties. I am prepared to accept this risk as my responsibility.
  • if the system fails to deliver my request in time, then my prescription may not be ready.
  • the use of the Internet is not entirely reliable due to problems with equipment beyond the control of the Blackdown Practice.
  • website repeat prescription requests will be checked at 11:45 each day and anything received after this time will be carried over into the next working day. Medications will be ready to collect 3 working days after receipt of the request.
  • this form of communication is my choice and that the Blackdown Practice cannot be held responsible for any delays due to these problems outlined above.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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