Coronavirus - Advice for Patients
PLEASE DO NOT ENTER THE SURGERY IF YOU THINK YOU HAVE CORONAVIRUS.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you're staying at home.
Read the advice about staying home HERE
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service HERE
Due to the current public health situation, we are no longer booking routine appointments for non-urgent matters. This is because we need to keep appointments available for patients who are acutely unwell and also to prepare for the possibility of there being less staff available to run clinics in the practice. If you have a more urgent problem that may require being seen sooner, please ring the surgery and ask to booka telephone appointment with a clinician.
From the beginning of week commencing 30/03/2020, our aim is to dispense and deliver to all patients who are self-isolating at home. We are also taking repeat prescription request slips back in straight away so that we can plan our workload for your next supply. You will not receive your regular medication any earlier but it will allow us to dispense your prescription and deliver it in plenty of time.
Please only telephone the surgery asking for a delivery if you need your prescriptions delivered on or before 3 April 2020.
Temporary Closure of Churchinford Surgery
From 12:30pm, Wednesday 25th March, Churchinford Surgery will be closed as we need to move clinical and reception staff elsewhere. All medication and surgery supplies will be relocated. Although it is unclear at present when the surgery will reopen, please be assured that we fully intend to reopen as soon as circumstances allow.
Patients requesting appointment or telephone calls to discuss travel concerns due to coronavirus
Our appointments are for use by people who are unwell or are under regular review of their condition. We cannot use appointments to discuss travel concerns due to coronavirus as we would only advise in line with Foreign and Commonwealth Office (FCO) advice, which can be found HERE. This guidance is under constant review.
Travel insurance is not designed to cover people choosing not to travel (disinclination to travel). Therefore the decision to travel is a personal decision of yours to make. The Association of British Insurers (ABI) website contains information on travel insurance implications following the outbreak.
If an insurance claim is made for a medical condition, the Practice would manage this in the usual way when the insurance company contact us.
On-line Consultations - Available Now
Find out more about eConsult here -> eConsult Information Video with Sub-titles
Fax Machines are being fazed out
Please be aware that the use of fax machines is currently being fazed out across the NHS. After 31 March 2020 the practice will no longer be able to send or receive faxes.
If you use fax to send us your repeat medication requests, you will need to change the way you make the request. The preferred method is to submit this via on-line services. If you want to use on-line services please ask reception for an application form. Alternatively, you can deliver the request to the practice by hand or via the post.
We apologise for any inconvenience this may cause.
You are now able to pay by Debit card
You can now use your debit card (not credit cards) to pay for your prescriptions, travel vaccinations, private medicals (e.g. HGV), and other services that are not provided on the NHS.
You will still be able to pay by cash or cheque if you prefer.
Latest Minutes from the Patient Participation Group
The latest notes of the Patient Participation Group meeting are now available in the Patient Participation Group Section of the website.
Booking Appointments On-line
We are increasing the number of appointments that are available to be booked by patients on-line. Over the year, at least 25% of all practice appointments will be available.
GP Appointments. Up to six appointments for each GP working each day will be available to book. These are 10-minute appointments so if you need longer, please ring the surgery and speak to Reception.
Blood tests will also be available to book on-line. Please note that these should only be booked if you have been asked to have a blood test by a GP or a hospital.
It will also be possible to book cervical smear appointments on-line.
When you have logged-on and clicked 'New booking' you will see a list of the various appointment types available - simply click on the one you want to book.
If you cannot find a suitable appointment on-line, please ring Reception who will be able to help you as they will have access to other appointments.
Watch the latest Video on Cervical Screening
Cervical Screening is one of the best ways to protect yourself from cervical cancer. You can watch the latest video from Cancer Research UK on cervical screening by clicking here.
Potential Telephone Scam
We have received two reports, one from a patient at the Blackdown Practice and one from another Practice that they have received telephone calls from someone claiming to be from an on-line pharmacy. The person calling knows the patient’s name, on one occasion the date of birth and says that they understand that the person they are calling is on repeat medicines.
This is a scam. We suggest that you hang up the telephone. Please do not supply them with any personal details and do not telephone them back.
We are reporting this to the local fraud team.
Evening and weekend appointments
We are pleased to be working with Devon Doctors so that GP appointments are now available for our patients at Tiverton Hospital during the weekday evenings and at weekends.
To access these appointments please call Devon Doctors on 01392 822354. This telephone line is open 8:00am-6:30pm Monday to Friday and 8:00am-1:00pm over weekends and bank holidays.
Please note the 01392 822354 is for booking weekday evening and weekend appointments only. If you need an appointment at your usual surgery during the day, you can contact us on the usual surgery numbers between 8:30am-6:00pm Monday to Friday.
To access the out of hours service, you still telephone 111.
Changes to Opening Hours at Churchinford Surgery
Following consultation with the Practice's Patient Participation Group and approval from NHS England, Churchinford Surgery is closed on Friday afternoons from 12.30pm.
Appointments will still be available at Hemyock and the dispensary there will be open from 14.00pm to 18.00pm. Phone calls to Churchinford Reception will also be answered at Hemyock.
For more detail on the reasons for the closure please click on the 'Read our Newsletter' above.
CQC Inspection - The Practice was rated as Outstanding
The practice was inspected by the Care Quality Commission (CQC) in June 2016. It was rated as Outstanding.
You can read the report here -> CQC Inspection report
The CQC also issued a press release which can be read here -> CQC Press Release