Welcome to The Blackdown Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Coronavirus - Advice for Patients
PLEASE DO NOT ENTER THE SURGERY IF YOU THINK YOU HAVE CORONAVIRUS.
You should self-isolate if you have a new continuous cough OR a fever OR a loss of/change in smell or taste. You should stay at home for 7 days, or longer if you still have symptoms other than a cough or loss of sense of smell or taste. Members of your household should also self isolate for 14 days as per the current guidelines. For further guidance, visit www.gov.uk/coronavirus or if you require medical advice visit the NHS 111 website. https://111.nhs.uk/
Due to the current public health situation, we are not booking face to face routine appointments for non-urgent matters. This is because we need to keep appointments available for patients who are acutely unwell and also to prepare for the possibility of there being less staff available to run clinics in the practice. However, if you have an urgent problem that means you need to be seen, please ring the surgery and ask to book a telephone appointment with a clinician.
Hemyock Dispensary - The dispensary itself and the dispensary phone line are now open to patients between 10am and 12pm, and 2pm to 4pm, Monday to Friday. Saturday remains the same hours - 8am to 11am. Dunkeswell opening hours are unchanged at the moment.
We have taken this decision in order to help with the increased workload, to plan for an anticipated reduction in staffing, and also because there will be less patients coming into the surgery. Apologies for any inconvenience caused.
From 6th April we are aiming to dispense and deliver to the majority of our patients at home. We are also taking repeat prescription request slips back in straight away so that we can plan our workload for your next supply. You will not receive your regular medication any earlier, but it will allow us to dispense your prescription and deliver it in plenty of time. Please find the revised dispensary services information leaflet Dispensary Services During The Pandemic
We are aiming to dispense repeat medication within 7 days of the request being received, and delivering the medication within 10 days. This is so we can manage the dispensing workload and plan deliveries. If you are going to run out of medication within 10 days of putting in your request, then please let us know on the repeat request form, via you on-line repeat request, or if absolutely necessary by telephone.
This is a huge change in the way we work. If you have a supply that will last you 10 days, please do not telephone the surgery to check when your medication is ready/being delivered as this means a dispenser answering the telephone rather than dispensing and this will increase the wait for dispensed medications. However, please do telephone the surgery if you find that you are down to your last 4 days of medication and you have not heard from us about a delivery.
You can still request your prescriptions in the same way, even at Churchinford as the repeat requests forms will still be collected.
We are moving to ordering patients regular medication in advance so we can plan the workload and deliveries during this difficult time.
Temporary Closure of Churchinford Surgery
From 12:30pm, Wednesday 25th March, Churchinford Surgery will be closed as we need to move clinical and reception staff elsewhere. All medication and surgery supplies will be relocated. Although it is unclear at present when the surgery will reopen, please be assured that we fully intend to reopen as soon as circumstances allow.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice was rated Outstanding at its last inspection in June 2016. You can read the report here -> CQC Inspection report
(Site updated 19/05/2020)