Welcome to The Blackdown Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Coronavirus - Advice for Patients
PLEASE DO NOT ENTER THE SURGERY IF YOU THINK YOU HAVE CORONAVIRUS.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you're staying at home.
Read the advice about staying home HERE
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service HERE
Due to the current public health situation, we are no longer booking routine appointments for non-urgent matters. This is because we need to keep appointments available for patients who are acutely unwell and also to prepare for the possibility of there being less staff available to run clinics in the practice. If you have a more urgent problem that may require being seen sooner, please ring the surgery and ask to book a telephone appointment with a clinician.
From the beginning of week commencing 30/03/2020, our aim is to dispense and deliver to the majority of patients at home. We are also taking repeat prescription request slips back in straight away so that we can plan our workload for your next supply. You will not receive your regular medication any earlier, but it will allow us to dispense your prescription and deliver it in plenty of time.
We are aiming to dispense repeat medication within 7 days of the request being received, and delivering the medication within 10 days. This is so we can manage the dispensing workload and plan deliveries. If you are going to run out of medication within 10 days of putting in your request, then please let us know on the repeat request form, via you on-line repeat request, or if absolutely necessary by telephone.
If you have a supply that will last you 10 days, please do not telephone the surgery to check when your medication is ready/being delivered as this means a dispenser answering the telephone rather than dispensing and this will increase the wait for dispensed medications.
You can still request your prescriptions in the same way, even at Churchinford as the repeat requests forms will still be collected.
We are moving to ordering patients regular medication in advance so we can plan the workload and deliveries during this difficult time.
Temporary Closure of Churchinford Surgery
From 12:30pm, Wednesday 25th March, Churchinford Surgery will be closed as we need to move clinical and reception staff elsewhere. All medication and surgery supplies will be relocated. Although it is unclear at present when the surgery will reopen, please be assured that we fully intend to reopen as soon as circumstances allow.
Patients requesting appointment or telephone calls to discuss travel concerns due to coronavirus
Our appointments are for use by people who are unwell or are under regular review of their condition. We cannot use appointments to discuss travel concerns due to coronavirus as we would only advise in line with Foreign and Commonwealth Office (FCO) advice, which can be found HERE. This guidance is under constant review.
Travel insurance is not designed to cover people choosing not to travel (disinclination to travel). Therefore the decision to travel is a personal decision of yours to make. The Association of British Insurers (ABI) website contains information on travel insurance implications following the outbreak.
If an insurance claim is made for a medical condition, the Practice would manage this in the usual way when the insurance company contact us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice was rated Outstanding at its last inspection in June 2016. You can read the report here -> CQC Inspection report
(Site updated 27/03/2020)