Welcome to The Blackdown Practice

Coronavirus - Advice for Patients


You should self-isolate and arrange a Covid test if you have a new continuous cough OR a fever OR a loss of/change in smell or taste.  All household members should isolate if anyone in the household tests positive for Covid. Please do not visit the surgery if you have received a positive Covid result in the last 14 days, are awaiting a Covid test result, or you have been instructed to isolate by Track and Trace. 

For further guidance, visit www.gov.uk/coronavirus or if you require medical advice visit the NHS 111 website. https://111.nhs.uk/


In line with government guidance, patients entering the surgery should now wear a face covering unless they are exempt from doing so.
The Blackdown Support Group have provided each surgery with locally made face coverings which are available for a minimum £4 donation. If needed, please ask at Reception.

For full government guidance regarding the wearing of face coverings in public places, please visit: Government Guidance on Face Coverings

Latest flu update.

We now have flu appointments available for booking - these are for adults aged 50 years old and above. 
We are holding clinics on the following days:
Wednesday Dec 9th at Hemyock in the evening. (5-8pm).
Saturday Dec 12th at Hemyock & Dunkeswell in the morning.
Appointments can be booked online (if you have an online access account) or by telephoning your usual surgery.
On the day of your appointment, please only attend at the time your appointment is booked, and please do not bring other members of your household unless needed for assistance or they are having a vaccination themselves.
Social distancing will be in operation and you should wear a face mask or covering (unless exempt).
Please do not attend your appointment if:
- You have a high temperature or fever, a new persistent cough, or a loss/change in sense of smell or taste.
- You or a member of your household have had a positive Covid test result in the last 14 days, or are waiting for a test result.
- You or a member of your household have been instructed to isolate by the test and trace service.

COVID Vaccinations

The Practice has started receiving information about the COVID vaccination programme, but we haven’t received all the finer detail quite yet. We will be guided by the Department of Health as to which groups are to be vaccinated when and in what order.

Due to the number of vaccines we may initially be allocated and the potential storage requirements of this vaccine, we are likely to have to give the vaccines at one site in our Primary Care Network area, at least for the first couple of months. Staff from the Blackdown Practice will be needed to cover shifts at whichever site is chosen. The dates and venue cannot be confirmed until we receive more information about how the service will be run, and we also know when the delivery dates of the vaccine will be. You will appreciate that everything is moving quite quickly, but we will update you as soon as more details are available.

Dispensary update for our extremely clinically vulnerable patients:

From guidance issued yesterday that came into effect at midnight on the 5/11/2020, patients who are extremely clinically vulnerable should not collect their medicines themselves, they can ask a household member, carer, friend, relative or volunteer to do so.


We want to support you and your household if you are effectively shielding (i.e. are not going out) and you do not have someone who can collect your medicines for you from the surgery.


Therefore, if you are clinically vulnerable and cannot ask someone to collect medicines on your behalf, your medicines will be delivered as before by the Blackdown Support Group or a member of the surgery team.


You should contact the Blackdown Support Group 10 days before your medicines run out to request a delivery. The Blackdown Support Group will then send an e-mail on a daily basis to the three dispensaries with the names of those who require their medicines delivered. This will give time for the dispensary to check it will be dispensed in a timely manner for the next delivery to that area.


You can contact the Blackdown Support Group on 01823 681036, their telephone line is open 9am-11am. However, if the office is closed, you should leave a clear message, saying your name and address and it will be picked up the next day (or on the Monday if you telephone after 11:00am on a Friday or over the weekend).


The reason we are asking for patients to request 10 days in advance of their medicines running out is to ensure we can still deliver the service should members of the dispensary team need to self-isolate as it gives us some slack should I need to move dispensers and the dispensing around the three sites. We are asking you to telephone the Blackdown Support Group rather than the surgery about deliveries, because if the dispensers are answering the telephone, they will not be dispensing.


Many, many thanks for the continued efforts of the amazing drivers for the Blackdown Support Group and all the co-ordinators and volunteers working across the Parishes supporting people living in the Blackdown Hills. Also to patients for keeping themselves and their friends, family and neighbourhoods safe.


Best wishes – Karen Button, Practice Manager

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Find out more about eConsult here -> eConsult Information Video with Sub-title

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Routine Appointments

Please contact the surgery as normal if you have a medical problem or concern.  Initially, your request will be triaged by a telephone call with a clinician and they will then decide on the most appropriate course of action.  The clinician will determine if a face to face appointment is needed, and if so will arrange an appointment for you to visit the surgery.

For urgent problems that mean you will need to be seen, please ring the surgery and ask to book a telephone appointment with a clinician.  This will enable us to offer you the most effective service that you require.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

CQC Inspection

The  practice was rated Outstanding at its last inspection in June 2016.  You can read the report here -> CQC Inspection report

(Site updated 01/12/2020)
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